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Nice Guys Finish Last – As Well They Should!

Nice Guys Finish Last – As Well They Should!

Did you know the word “nice” isn’t in the bible? On the other hand, “kindness” is used over a dozen times. The point being, that although I agree “nice guys should finish last” I also believe kind people should finish first.

I once shared a work cubicle with a person who was very blunt and forthcoming. She would often receive cold calls from all kinds of salespeople, most of whom hadn’t done their homework. By that I mean, they didn’t understand our business, they didn’t understand the customer they were calling. In short, they were a nuisance.

Unless the caller presented a promising opportunity, my co-worker was very abrupt. In under a minute, she’d professionally and respectfully explain they were wasting hers and their time. As an outsider listening in, I was surprised by her tone and bluntness. In hindsight I see I was shocked by her lack of “nicety”.  She wasn’t nice to people, BUT she was kind.

I heard her one time explain to the caller was she was being so abrupt. She told the sales rep, in a professional, respectful, and kind manner, that she was already familiar with the “gizmo” being presented. She said in the interest of saving both her and the salesperson’s time, she was going to keep the conversation short and just say no.

This explanation of her reasoning and strategy woke me up. I immediately realized I was being “nice” to people, but I wasn’t being kind to them or myself. To the outsider, my co-worker’s bluntness seemed rude, but her actions were respectful. I decided to try and imitate her behavior when the next cold sales call came in.

Shortly enough, my phone rang with an unknown caller (cold call). This time, instead of passively/aggressively feigning an interest, I listened to their spiel long enough to “know” what they were selling and then I “kindly,” but assertively interrupted. I explained how I was already familiar with their proposed offering. In a few short sentences I explained why it wasn’t a good fit for the company, and that in the interest of helping the salesperson not waste their or my time, I quickly informed them as to why they did not have an opportunity. I waited for their response. They said they understood and thanked me for cutting to the quick! I was shocked at just how well it was received.

To that point, I immediately started to use this approach with almost all my cold calls. More often than not, the salespeople thanked me for being a straightshooter. They appreciated my candor. Suffice to say, this straight-shooting approach became my new M.O. What then surprised me is how it evolved into other areas of my life.

I found that, with some exceptions, people react positively to my respectful honesty. I’m not blunt with everyone about everything. I still discern the situation. It’s just that I’m just a lot less worried about being nice and liked. My focus is more about being genuine, respectful, and kind.

An example of discernment is realizing people often wear the same shirt for so long and for so often that they begin to identify themselves with it. By “shirt” I mean ideals or beliefs. Just because I don’t like the shirt you’re wearing doesn’t mean I don’t like you! For example, someone may have strong feelings about politics. They proudly wear their “political shirt” everywhere and are easily offended if you say anything that might be construed as negative. A disagreeing comment is taken as an affront to their very being.

In these cases, a little extra respect goes a long way. In other words, just because you have moronic political ideas, doesn’t mean I should need to be blunt or harshly critical. It’s a balancing act between being blunt and being respectful … aka kind. 

“You only live once” is often bantered, but that’s misleading. The truth is you live every moment of your life, but you only die once. Everyone eventually dies, so use your time wisely. Pick your battles carefully. Pick your goals and aspirations carefully too and then give it all you got! Time is limited and there’s not enough to waste being nice. 

Thank you, 

Doug

 

In OT, is it Work Smarter, Not Harder?

In OT, is it Work Smarter, Not Harder?

Whoever said, “work smarter, not harder” was wrong.

As alarming as that may sound, I don’t mean the opposite, (work harder, not smarter) is right either. In my experience, working smarter is sometimes my hardest work. The difference is that no matter how much harder working “smarter” requires, the successful result pays out benefits that are always worth more than the effort.

Working Smarter is hard work, but of all work, smarter work it is the most rewarding and satisfying work – period.

A few years ago, I found myself inundated and buried with new IT network requirements. Some of the systems we used to control building equipment was Java based. Java, as you may recall, was exploited to hack Target.

Our IT Department was scrambling to shore up and prevent a similar event from happening to us. Long story short, both IT and OT teams were motivated to act and be done as of yesterday. If it could happen to Target, then it could happen to us. We felt caught off guard and we worried vulnerabilities we were blind to … a blindness we could not afford.

I especially felt this pressure as I was personally in charge of all North American OT networking and management related to HVAC and lighting, metering, solar, etc. Some locations under my management were using the same Java based system used to hack Target.

Thomas Edison famously said, “Necessity is the mother of invention.” In my case, urgency was the mother of my motivation. My sense of urgency prompted me to investigate new areas I had not previously considered. Urgency prompted me to deeper network with close business associates. In a real way, urgency woke me up from the weekly routines I had created for myself. Urgency awoke my “need” for new creativity, motivation, and competitive determination.

In a determined way, I felt challenged and motivated to thwart any potential hackers. In a friendly way, I was motivated and competitively challenged to provide a company wide solution before our IT Dept could … And, at the risk of bragging, I did! When IT heard about it, they were dismissive and promised to replace my solution with a better system within six months. 18 months later IT came back and admitted my solution was the right OT solution. They asked me how soon I could roll it out company wide.

I believe my success was achieved because I was motivated to work harder at being smarter! My sense of urgency opened me up to exploring “smarter” solutions I would have otherwise not fully considered. These smarter solutions met the corporate needs for companywide OT protection without compromising IT or adding additional requirements or cumbersome restrictions.

So, yes, work smarter, but don’t be afraid of working harder at being smarter.  Thank you!  Doug S.