Service/Repair

Downtime is costly. We understand your desire for a quick analysis and repair of your critical IT infrastructure and are ready to help.

NuOz offers our customers rapid-response managed services programs. Providing this kind of proactive maintenance means we can try to avoid emergencies by overseeing the stability of your infrastructure on a regular basis. A managed service plan with NuOz also allows you budget predictability and lets you focus on growing your business instead of worrying about your critical IT performance.

In the unfortunate event of an emergency, your issues are promptly addressed, with our managed services program customers receiving priority service. Professional support is offered for everything from software installation and laptop/notebook repairs on up to hardware upgrades.

Wondering whether you should fix or refresh? Our certified technicians can conduct a cost/benefit analysis to assure you are making the most financially-sound decision.

On Demand Hourly Support

Our On Demand support services are designed for those customers who require professional IT help on occasion, but don’t want or need an ongoing managed services program. On Demand support is priced on a per-incident, hourly basis as shown below. A one-hour minimum fee applies for on-site, phone or in-shop work which is subsequently billed at 15 minute increments.

For  IT Onsite Support or Information Technology Support , contact us at dispatch@nuoz.com. Non-emergency requests will be addressed within 24 hours. You can also call us on 1-206-415-2500, Option 3. Calls received after hours will be presumed emergencies and will be billed accordingly. Review pricing for On Demand support here.